1. Scope of Services

• UnBorked agrees to inspect, diagnose, and repair customer gaming systems as requested.
• Repairs may include hardware replacement, soldering, cleaning, or other technical services.
• Any additional work outside the agreed scope will require customer approval before proceeding.

2. Customer Responsibilities

• Provide accurate information about the system’s issues and prior repair attempts.
• Remove personal data, accounts, or accessories not required for repair.
• Pick up repaired systems within 60 days of completion notification.
• [Mail-in] Ensuring device is packaged with proper packing materials. a checklist is provided to assist.

3. Estimates & Pricing

• Customers will receive a repair estimate before work begins.
• Estimates are subject to change if additional issues are discovered during repair.
• Payment is due upon completion and prior to release of the repaired system.
• Should the customer refuse service after diagnosis the customer is responsible for a $45 bench fee.

  • If left unpaid after 60 days section 8 is applied. 

4. Parts & Materials

• UnBorked uses new, refurbished, or third-party parts depending on availability and customer preference.
• Customers will be informed if original manufacturer parts are unavailable.
• Parts warranties are subject to supplier terms.

5. Warranty & Liability

• UnBorked provides a 30-day limited warranty on repair labor.
• Warranty covers the specific repair performed, not unrelated issues or new failures.
• UnBorked is not responsible for:
  • Pre-existing damage or unrelated malfunctions
  • Damages caused in shipping
• Loss of saved data, accounts, or accessories.
• Damage caused by misuse, accidents, or unauthorized modifications after repair.

6. Turnaround Time

• Typical repairs are completed within 1–2 business days, depending on parts availability.
• More advanced repairs can take up to 5-10 days.
• Rush service may be available at additional cost.

7. Communication

• Customers will be notified via phone, email, Discord or text when repairs are complete.
• Updates will be provided if delays occur due to parts sourcing or technical complications.
• Response time can may take up to 24 hours

8. Abandoned Property

• Systems not picked up within 60 days of completion may be considered abandoned.
  • This also applies to mail-in repairs, that have not been paid for past 60 days.
• UnBorked reserves the right to recycle, resell, or dispose of abandoned property to recover costs.

9. Agreement

• By submitting a system for repair, the customer acknowledges and agrees to the terms outlined in this Service Agreement.